Terms of Service

1. Acceptance of Terms

By accessing or using any part of the Services, you confirm that you are at least 18 years of age, have read and understood these Terms, and have the legal authority to enter into a binding agreement. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and/or a prominent notice on our website at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

2. Description of Services

Notebook of a COO provides educational business content and community resources, including:

• The Operator Hub, a monthly membership ($49.99/month or $397/year) providing access to B3 courses, community, and monthly Office Hours
• B3 (Bulletproof Business Basics) courses: Lead Generation Systems, Customer Profiling, and Elevator Pitch Development
• The Operator Assessment, a free business operations diagnostic tool
• The Notebook of a COO Podcast, freely available on all major platforms
• The Operator Academy, a premium program (launching April 2026) with a four-pillar operational curriculum for entrepreneurs and a quarterly grant program
• Community access, Office Hours, and other member benefits as described on our website

All Services are provided for educational and informational purposes only. We do not guarantee specific business results, revenue outcomes, or return on investment from using any Service.

3. Eligibility and Accounts

To access certain Services, you must create an account. By creating an account, you agree to provide accurate, current, and complete registration information; maintain the confidentiality of your account credentials; accept full responsibility for all activity under your account; and notify us immediately at legal@notebookofacoo.com of any unauthorized use.

One account per person. Sharing login credentials or course access with others is a violation of these Terms and may result in immediate account termination without refund.

4. The Operator Hub: Membership Terms

4.1 Subscription Plans

• Monthly Plan: $49.99 per month, billed on the same date each calendar month
• Annual Plan: $397 per year, billed annually (equivalent to approximately 4 months free compared to monthly billing)

4.2 Automatic Renewal

Your Operator Hub subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on a recurring basis.

4.3 Cancellation

You may cancel at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access through the last day of the period you have paid for. We do not provide prorated refunds for unused time within a billing period.

4.4 Access and Content

Membership access is personal and non-transferable. We reserve the right to modify course content, community features, Office Hours scheduling, and other member benefits with reasonable advance notice of material changes.

5. The Operator Academy: Paid Program Terms

The Operator Academy is a self-paced four-pillar operational curriculum launching April 2026 with three payment options (Pay in Full, 3-Month Plan, and 6-Month Plan), all providing 12 months of full access. Additional terms specific to the Academy will be provided at enrollment and incorporated into these Terms by reference. Key terms that will apply:

• The Operator Academy is designed for Stuck Operators and Scale-Ready Operators. Operator Hub membership is included with every Academy enrollment
• Academy pricing at launch: Pay in Full $2,499.99, 3-Month Plan 3 payments of $1,050, or 6-Month Plan 6 payments of $550. All tiers include 12 months of full access and full Operator Hub membership.
• Access is personal and non-transferable
• Academy assessments and tests are mandatory for program progression and grant eligibility
• Specific refund terms, cancellation policies, and access terms will be detailed in the Academy enrollment agreement

6. Billing, Payments, and Refund Policy

6.1 Payment Processing

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.

6.2 Failed Payments

If a payment fails, we will attempt to process the charge again within a reasonable time. If payment continues to fail, your account may be suspended or downgraded. You are responsible for keeping your payment method valid and up to date.

6.3 Refund Policy

Notebook of a COO teaches time-tested operational frameworks built on 15+ years of C-suite experience. Our refund policy reflects this:

• The Operator Hub (monthly): No refunds for the current billing period. Cancel at any time to prevent future charges.
• The Operator Hub (annual): No refunds after purchase. Annual subscribers retain access for the full year paid.
• The Operator Academy: Refund terms will be specified in the Academy enrollment agreement. No refund will be issued after course materials have been substantially accessed.

Exceptions: We will issue refunds at our discretion in cases of verified technical failure that prevents access to purchased content, or as required by applicable consumer protection law. Contact legal@notebookofacoo.com within 7 days of the charge with a detailed description of the issue.

6.4 Price Changes

We reserve the right to change subscription pricing at any time. Existing subscribers will be notified at least 30 days before a price increase takes effect.

7. Grant Program Terms

The Operator Academy Grant Program is an optional benefit available to qualifying Academy graduates. By participating, you agree to the following:

• Eligibility: Complete all four Academy pillars with a score of 90% or above on every quiz, maintain an active Operator Hub membership for 90 days, and submit a Business Implementation Plan and Outcome Statement
• Application: Grants are not automatic. You must submit an application including a business implementation plan and verification of assessment scores
• Grant Range: Awards range from $500 to $10,000 at our sole discretion based on implementation plan quality, assessment performance, and available funding
• Use of Funds: Grant funds must be used for business implementation of skills learned in the Academy
• Reporting: Grant recipients must provide progress updates and share implementation results as agreed upon at time of award
• No Obligation: No equity, repayment, employment, partnership, or ongoing obligation is created by receipt of a grant
• Discretionary: Grant awards are made at our sole discretion. We may modify, suspend, or discontinue the grant program at any time
• Tax Responsibility: Grant recipients are solely responsible for any tax obligations arising from receipt of grant funds

8. Intellectual Property Rights

All content, materials, software, and Services are the exclusive property of Notebook of a COO or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. This includes course videos, written materials, frameworks, templates, podcast episodes, assessment tools, website design, code, logos, and brand assets.

You are granted a limited, personal, non-exclusive, non-transferable license to access and use the Services solely for your own personal business education. You may not copy, distribute, publish, create derivative works, sell, or commercially exploit any portion of the Services; use our content in a competing business education program; or share login credentials or downloaded materials with non-members.

9. Acceptable Use Policy

By using the Services, you agree not to violate any applicable law; impersonate any person or entity; engage in fraudulent activity including false grant applications; upload malicious code or harmful materials; attempt unauthorized access to any part of the Services; scrape or use automated means to collect data; harass or abuse other community members; post spam in community spaces; or use the Services to develop a competing educational product.

Violations may result in immediate account suspension or termination and referral to appropriate law enforcement authorities.

10. No Professional Advice Disclaimer

The Services provide general educational content and operational frameworks for informational purposes only. Nothing in our Services constitutes business consulting, legal advice, financial advice, tax advice, accounting advice, or any other form of professional services. You should consult qualified professionals before making material business decisions. We expressly disclaim any liability arising from reliance on the information provided through our Services as a substitute for professional advice.

11. Disclaimers and Warranty Limitation

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

No Earnings Guarantee: Any discussion of income potential or revenue improvement in our content reflects possibilities based on our experience, not promises or typical results. Individual outcomes will vary significantly based on execution, market conditions, and other factors outside our control.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTEBOOK OF A COO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

13. Indemnification

You agree to indemnify, defend, and hold harmless Notebook of a COO and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, violation of any applicable law, violation of any third-party rights, your content or submissions to the Services, or any false or inaccurate information you provide to us.

14. Termination

We reserve the right to suspend, restrict, or permanently terminate your access to the Services at any time for any reason, including violation of these Terms, fraudulent activity, abusive conduct, non-payment of fees, or any activity that harms the Services or other users. You may terminate your account at any time by cancelling your subscription and contacting us to close your account. Sections 8, 10, 11, 12, 13, and 15 survive termination.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal dispute resolution, you agree to contact us at legal@notebookofacoo.com and attempt to resolve the dispute informally for at least 30 days.

15.3 Binding Arbitration

If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Maricopa County, Arizona. The arbitrator's decision shall be final and binding.

15.4 Class Action Waiver

You expressly waive your right to bring or participate in any class action, class-wide arbitration, or representative action.

16. General Provisions

These Terms, together with our Privacy Policy and any supplemental terms provided at enrollment, constitute the entire agreement between you and Notebook of a COO regarding the Services. If any provision is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision shall not constitute a waiver. You may not assign or transfer any rights under these Terms without our prior written consent.

17. Contact Information

For questions, concerns, or notices relating to these Terms, please contact us: