Your host
JT Taylor
Operator and COO, founder of the National Board of Operations Professionals, and author of the Principles of Practice, the six-volume operating standard for small business. JT has spent years inside real businesses fixing the parts that decide whether they grow: pricing, follow-up, cash, and the systems underneath. Through Notebook of a COO he now teaches that same playbook to owners, plainly and for free. No guru theater, just the plays that work, taught operator to operator.